Quotes:
We can perform a free-of-charge estimate of your home if you so wish it over the phone. However, when done over the phone we do not assess each space prior to cleaning, and therefore we rely upon our clients to provide us with accurate and honest information and descriptions at the time of booking so that we can estimate the time it will take to clean. If inaccurate information is provided and/or the cleaning will require more time than anticipated, you will be notified and the additional time will be billed at your cleaning hourly rate per each additional hour. RECOMMEND TO GET QUOTE IN PERSON FOR BEST PRICE.
Our estimated time is based on cleaning and doesn’t account for time spent decluttering and tidying.If things are not organized ahead of time, our staff will need to spend time tidying, guessing where things go, and THEN cleaning your home. If they have to spend extra time, please be aware that additional time will be billed for the service. For optimal results within the time estimated, please spend a few minutes tidying your home prior to the staff’s arrival. You know your space best and where everything should go.
We ask that you be available by phone/text or email during your service in case we need to contact you. If we cannot contact you or you do not approve the requested additional time, we cannot guarantee our work or that the entire space will be cleaned.
We have the expectation that upon arrival, your home or office is free, clear, and ready for our staff to work in. We also expect that the clients or the caretaker of the home are the only other people present. This means that if you have tradespeople, movers, a problem with water or electricity that is being worked on while the staff waits, etc., this time is billable time. We provide a 15 minute grace period at the beginning of the service for you to show the staff around or correct any issues that may hinder them; after those 15 minutes, the staff is on the clock even if they are waiting for you to correct an issue.
PET FRIENDLY
If you have pets and will not be home for the service, we request that they are secured in a crate or a separate room that will not be cleaned for the safety and security of our staff as well as for the comfort of your pet.
WORK HOURS:
My normal workdays are Monday through Friday 8:00 a.m. to 2:00 p.m. We do work from a schedule and recommend the
same time and weekday for your cleaning to create consistency and convenience for us both.
ALARM SYSTEMS & KEYS:
It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so
we can disarm the alarm when we arrive, and set it again when we leave. We’ll also need a house key if needed to
access the job.
RESCHEDULING:
Stuff is going to happen. At one point or another -- for whatever reason, one of us is going to need to reschedule our
cleaning. Communication is key. Call, text or email as soon as you know there is a conflict and we’ll do our best to
reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24 hour notice
there will be no $70 cancellation charge.
Mrs. Fords Pro House Cleaning reserves the right to cancel any service, at any time, for any reason. Racism, sexism, disrespect, discrimination, or any form of harassment or abusive behavior toward our staff will result in immediate and permanent termination of service.
KEEPING YOU AND OUR STAFF SAFE:
As a cleaning company, we must strike the delicate balance between liability, health, safety, and job requirements. Certain tasks or situations can risk a cleaner’s health and safety or an item or space in your home. To keep everyone and everything safe, our staff are not allowed to: · Clean spaces that have any sort of infestation (e.g. bed bugs, cockroaches, mice, etc.), or clean any pest droppings (e.g. from mice, pigeons, other vermin, etc.). · Clean floors by hand in areas larger than 10’ x 10’ (3 m x 3 m) · Use ladders higher than 3’ (91 cm) (a 3-step ladder is the only permissible type) · Clean out and/or change cat litter boxes · Handle feces/urine/vomit/bodily fluids from a pet or a human · Clean exterior windows · Stand on counters, furniture, or appliances to clean hard-to-reach areas · Lift or move any items heavier than 20 lb (9 kg) · Clean a car or a garage · Do outdoor work (lawn care, gardening, barbecue cleaning, snow removal) · Clean in an area that is still under major construction and is not safe · Clean ceilings (except for dusting corners and moldings) · Refinish hardwood or grout, or strip, wax, and/or buff floors · Clean a home in which a contagious illness or excessive bodily fluids are present · Clean a home that has a severe mold or mildew problem · Clean a home with excessive clutter where it poses a danger to staff
Special request are welcome with an extra charge and if they don't involve any of the danger(s) listed in above statement.
SICK POLICY:
If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and
reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next
house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end,
we may call in sick as well to protect you and your family.
SATISFACTION:
We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call us immediately at 502-381-4519 and we will do everything in our power to resolve your concerns or refund your cleaning fee.
PAYMENT: Payment is due at time of service unless otherwise discussed. Paying with a credit/debit card, Venmo, or Zelle. Cash and Checks are also fine and can be left on the kitchen counter – or we can keep a credit card on file and just charge each cleaning after you’ve approved of our work. All personal Info is kept with company and is not sold or shared with anyone else.
This policy is subject to change at any time, without notice.
THANK YOU FOR YOUR BUSINESS!
